IT Support Administrator

Why Choose Royce Geo, a GRVTY Company

Royce Geo, a GRVTY Company, started with a simple, American idea: we do things not because they are easy but because they are hard. Royce Geo, a GRVTY Company, exists to answer challenges. We do it for customers in defense, intelligence, homeland security—anyone whose job it is to advance America’s strategic position. The size of the challenge we face demands new skills, new backgrounds, and new thinking. That’s what we’re here to deliver. And when you work shoulder to shoulder with brilliant people tackling the most high-stakes challenges, it’s invigorating. Our culture is built on collaboration, mission-focused innovation, and a commitment to excellence, where every challenge we answer opens the door to a new possibility.

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At Royce Geo, a GRVTY Company, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

We are seeking a dedicated (onsite) IT Support Administrator to join our team. This role involves providing critical support at Dulles, VA location. The successful candidate will ensure the smooth operation of our IT infrastructure.

Key Responsibilities:

• Support Management: Respond to and manage incoming support requests via phone, email, or ticketing system.
• Technical Support: Provide comprehensive support for hardware and network issues, ranging from basic to advanced levels.
• Documentation: Document solutions and update knowledge base articles to enhance support resources.
• Entra ID Management: Manage account, permission, and security settings.
• Enterprise Applications: Manage and support enterprise applications and systems
• Device Management: Oversee Intune device management, including configuration and deployment of laptops and peripherals for new hires.
• Onboarding: Conduct onboarding sessions and brief reviews with new hires

Required Skills:

• US Citizenship Required
• Must be willing to work onsite, position will be onsite at our corporate headquarters in Dulles, VA.
• Technical Expertise: In-depth knowledge of operating systems, networking and software applications.
• Service Desk Experience: Experience working on IT service desks and with IT ticketing systems.
• OS Support: Knowledge of supporting Windows and macOS issues both hardware and software levels
• At least 1-2 years of experience in service desk, helpdesk or IT support experience

Desired Skills:

• Microsoft 365/Entra: Proficiency in troubleshooting and supporting Microsoft 365 and Microsoft Entra
• Mobile Device Management: Knowledge of mobile device management (MDM) solutions
• Applicable professional qualification, such as Microsoft Certified Solutions Associate (MCSA), CompTIA A+, Security+ etc.
• Demonstrable experience in successfully supporting Microsoft 365 products
• Demonstrable experience in successfully administering SharePoint sites
• Solid knowledge of best practices in IT administration and system security

EEO Statement

Royce Geo, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.