What Impact You'll Have
Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
What You'll be Owning
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Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
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Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
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Provide troubleshooting support for systems hardware and software issues that are highly complex.
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Performs advance software installations and upgrades to operating systems and layered software packages.
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Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
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Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
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Leads complex data/media recoverability following a schedule of system backups and database archive operations.
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Evaluates and assesses existing systems and plans long term strategies.
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Configure and maintain networked computer systems, including hardware, system software, and applications
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Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
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Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
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Inventory management of UDS deployed software and end user devices
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Utilize Cisco TMS to facilitate VTC calls
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Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
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Train end-users in the proper use of hardware and software. May training large groups of end users.
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May coach and review the work of less experienced professionals.
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May serve as a team or task leader (Not a people manager)
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May require after-hours support or weekend support for mission, program and special project support
What You Must Have
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US Citizenship and TS/SCI with ability to obtain CI Polygraph required
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10+ years of experience
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Certifications
Security+ or CASP
ITIL v4 Foundations
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Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware
Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
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Excellent troubleshooting capabilities
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Strong communication skills
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Strong work ethic and attention to detail
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Strong writing skills (consistently document work completed)
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Strong time management skills and ability to work flexible schedules to meet job requirements
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Ability to move and lift computers, printers, monitors, and other hardware
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Team player and willing to share knowledge and learn from others to ensure team's success
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Enthusiasm and ability to adapt to new and changing technologies
What Would be Nice to Have
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BA/BS with 8 years of experience or equivalent work experience
Pay Range:
At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.
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The pay range for this position is: $110,000 - $117,500