Systems Administrator

Why Choose Royce Geo, a GRVTY Company

Royce Geo, a GRVTY Company, started with a simple, American idea: we do things not because they are easy but because they are hard. Royce Geo, a GRVTY Company, exists to answer challenges. We do it for customers in defense, intelligence, homeland security—anyone whose job it is to advance America’s strategic position. The size of the challenge we face demands new skills, new backgrounds, and new thinking. That’s what we’re here to deliver. And when you work shoulder to shoulder with brilliant people tackling the most high-stakes challenges, it’s invigorating. Our culture is built on collaboration, mission-focused innovation, and a commitment to excellence, where every challenge we answer opens the door to a new possibility.

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At Royce Geo, a GRVTY Company, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

Your Impact

Transform technology into opportunity as a Systems Administrator with Royce Geo, a GRVTY Company. A career in enterprise IT means connecting and enhancing the systems that matter most. You’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer.

Night Shift / Weds (Alt) - Sat 1730-0530ET (Delta Team) 4 on, 3 off / 3 on, 4 off

The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process.

The daily tasks are described as follows:

• Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, triaging virtual server issues, and restarting virtual machines.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents
• Creating and tracking trend reports
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives.
• Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments
• Maintaining extremely accurate, high level reporting of all issues
• Connectivity monitoring and SLA Compliance of cloud-based systems
• Provisioning thin client software
• Actively contributing to continual improvement of IT Operations and processes

Required Qualifications:

• Requires TS/SCI Clearance with the ability to obtain a CI Poly

• Bachelor’s Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• Working in a 24x7, mission-essential Operations environment

• Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment

• Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability

• Exceptionally keen attention to detail

• Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

• 3+ years of experience in systems administration

• Must meet current DoD 8140 IAT Level II requirements or higher

• Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification

• Willingness to technically develop and gain additional technical certification is a must

Desired Qualifications:

• Working experience with ITSM software suites, preferably ServiceNow
• Virtual host and Server administration. Experience with Linux-based operating systems is a plus
• Hands-on administration within a virtualized environment
• Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.)
• Maintaining detailed, operational awareness of various cross-functional, technical disciplines

EEO Statement

Royce Geo, a GRVTY Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com with requested details. A member of the HR team will respond to your request within 2 business days. Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.